The player is having trouble

Hi,
I click on videos, it’s not playing. I saw message.
player error
The player is having trouble. We’ll have it back up and running as soon as possible.
any one got same massage?

Thanks

The player is working on the windows but the player is not working on the ubuntu. I down loaded ubuntu on my windows laptop. both are fine but only thing video is not working on ubuntu. How can I fix this please